OUR FIXED PRICE PACKAGES
In response to customer feedback, our services are provided as all-inclusive fixed price packages making it simple and straightforward to see what the total cost is for each type of funeral arrangement.
At the first point of contact, we will seek to establish whether your chosen package will precisely fit your specific individual requirements. If this is not the case we will adapt the package to reflect your additional requests and advise you immediately of the extra charges so that you may make a fully informed decision before instructing us. Once chosen, we will always confirm to you in writing the total amount along with a summary of the service being provided for your records.
WHAT TRUST FUNERALS WILL DO
Demonstrate first-class customer service as detailed in our Customer Promise
Seek to establish from the outset whether a package fulfills your requirements and if not provide an exact quotation
Give advice on best value for money and make suggestions where cost savings may be achieved
Strictly avoid any form of selling or encouragement to increase spending
Collect your loved one from a hospital or another funeral directors (other locations may incur an additional cost)
Respectfully care for them up to and during the funeral
Visit you personally at a place of your choosing and discuss your wishes and requirements (unless requested otherwise)
Confirm the details and cost of the service being provided in writing by email, and by letter if necessary
Be attentive to your feelings and behave in a calm professional sensitive and compassionate way at all times
Attend to the cremation/funeral arrangements promptly in precise accordance with your instructions
Supply a high quality locally sourced handmade coffin lined and complete with all fittings
Prepare the body for the coffin in a respectful and dignified manner
Advise on and supply floral tributes if requested
Arrive at the Crematorium on time in our Funeral Vehicle or hearse
Conduct and oversee the funeral service offering support to immediate family members
Collect any donations (if required) for the relevant charity after the funeral
Payments
We request a part payment to approximately cover disbursements (third party costs, for example, doctors fees and the cost for cremating) at the point when funeral arrangements are agreed, with the remaining balance payable before the cremation takes place.



