WHAT TRUST FUNERALS WILL DO

Demonstrate first-class customer service as detailed in our Customer Promise

Seek to establish from the outset whether a package fulfills your requirements and if not provide an exact quotation

Give advice on best value for money and make suggestions where cost savings may be achieved

Strictly avoid any form of selling or encouragement to increase spending

Collect your loved one from a hospital or another funeral directors (other locations may incur an additional cost)

Respectfully care for them up to and during the funeral

Visit you personally at a place of your choosing and discuss your wishes and requirements (unless requested otherwise)

Confirm the details and cost of the service being provided in writing by email, and by letter if necessary

Be attentive to your feelings and behave in a calm professional sensitive and compassionate way at all times

Attend to the cremation/funeral arrangements promptly in precise accordance with your instructions

Supply a high quality locally sourced handmade coffin lined and complete with all fittings

Prepare the body for the coffin in a respectful and dignified manner

Advise on and supply floral tributes if requested

Arrive at the Crematorium on time in our Funeral Vehicle or hearse

Conduct and oversee the funeral service offering support to immediate family members

Collect any donations (if required) for the relevant charity after the funeral

Payments

We request a part payment to approximately cover disbursements (third party costs, for example, doctors fees and the cost for cremating) at the point when funeral arrangements are agreed, with the remaining balance payable before the cremation takes place.